Frequently Asked Questions
Please email email@example.com or message us on our Contact Page with any questions you may have. You can also reach us by phone at 1-800-334-6419. We're available Monday - Friday 8AM - 4PM EST except major holidays.
Instructions on how to assemble your bed frame and join it to your Carolina Furniture Works headboard can be found by following this link.
No, shipping is free on all orders!
Your order is usually fulfilled within 2-3 business days, then shipped using our trusted carriers. You should expect to see your furniture at the doorstep in 7-10 days.
Unfortunately, right now we are only able to ship to the contiguous 48 states.
Most orders do not require a signature upon delivery, but depending on the size of your order a signature may be required. If a signature is necessary you will be contacted by our trusted carriers to schedule a delivery time.
In the unlikely event your item arrives damaged, please contact us at firstname.lastname@example.org and we’ll make sure to correct the incident.
If you're not satisfied in your purchase within 30 days, please send us an email at email@example.com. We’ll walk you through the return process and provide you with return labels.
Please note that there is a 5% fee for returns without the original packaging materials.