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Frequently Asked Questions

Please email support@carolinafurnitureworks.com or message us on our Contact Page with any questions you may have. You can also reach us by phone at 1-800-334-6419. We're available Monday - Friday 8AM - 4PM EST except major holidays.

Are there assembly instructions for the bed frames?
Do I pay for shipping?
How long will it take to receive my order?
Do you ship outside of the contiguous 48 states?
Do I have to be home for my furniture to be delivered?
What if my furniture was damaged when delivered?
How can I return my order?
Are there return limitations?